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customer promise

our customer promise to you

In-store

  • Our stores will be open and our Team Members will be happy to serve you for the hours advertised.
  • Our stores will have clear aisles, be clean and tidy.

Checkouts

  • If more than three people are in a queue, our checkout operators will request assistance.
  • We will provide free, degradable carrier bags.
  • We will assist you at the checkout to pack your shopping.
  • We will open carrier bags for you.

Pricing and Availability

  • We will offer our customers great value deals every month
  • We will only sell products that are fresh and in date.
  • If leaflet advertised food offers are not available, we will issue you with a voucher to purchase that product at the special price when it is again in stock.
  • Our stores will stock a range of Fair Trade Products.

Team Members

  • Team Members will offer to take you to any product that you cannot find.
  • We will recruit our Team Members for their friendliness, helpfulness and politeness.
  • We will look after our Team Members so that they can look after you.
  • Our Team Members are empowered to replace food products in the first place without argument or debate.

External Environment

  • We will monitor our own car parking facilities to prevent abuse and take appropriate action.
  • We will ensure that our delivery drivers show courtesy to customers and other road users.