Our services

Customer charter - our guarantee is your satisfaction

It is our policy to offer our customers the highest-quality products at the lowest prices!

Lowest price promise

If you see the same product with the same offer on sale at a lower price within a five mile radius of the store of purchase, we promise to refund the difference. Claims must be made within seven days of purchase.

Product quality guarantee

If any item you buy develops a fault within 28 days of purchase, we will repair or exchange it – the choice is yours. The product must still be in new condition and the receipt provided. After the 28-day period has elapsed, any faulty items returned will be repaired within a reasonable space of time. (This does not affect your statutory rights.)

Satisfaction guarantee

If you return goods within seven days in as new condition with the original packaging and receipt, we will exchange them or refund your money. We cannot exchange special orders, floor coverings, certain products for reasons of hygiene, and video, audio or computer software unless faulty.

Small electrical appliance guarantee

Any faulty appliance returned within the 12 month guarantee period will be exchanged without quibble – ask in store for details.

Peace of mind

We are committed to customer service, and to training our staff to ensure that our customers are fully satisfied with their purchase. Please do not hesitate to contact them, or a manager, for further help.

Spread the load with Midlands Co-operative nursery club

Select the items you want from one of our nursery departments and we will reserve them for you. We will give you a payment book, and you can make a payment whenever it suits you. Once you have paid in full, the items will be yours. The nursery club is a good way of spreading the cost of nursery purchases over several months.

10% voucher

Once you have paid off the balance, we will give you a voucher worth 10% of the total amount you have spent through the nursery club to spend in the store of issue.